Customer Service

Ordering online

Submit your order securely to us via this website. Visit us again after you have placed your order to view order history.

Shipping policies

PHCC bookstore is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items en route.

On average, your order will be received in 7-10 working days. During college breaks or holidays, delivery time may take longer.

Returns

All sales are backed by a 100 percent refund guarantee of the purchase price. If not 100 percent satisfied you may return the book in the original condition received (software must be unopened). Please include a copy of the packing slip with the credit card charge to the address below. All returns must be postmarked no later than then the first week of the current semester. Returns made to PHCC bookstores will be refunded in the form of the original payment method. Shipping charges are not refundable.

Ship all returns to:

Deadlines for book returns

The PHCC bookstores will only accept textbook returns for refunds up to two weeks following the last day of drop/add for the current semester. After this date the text becomes used and can be sold at book buy back held at the end of each semester.

Condition of books or content

Books and content must be in the same condition as when purchased. New books that have been marked in any way are not refundable. Books or software that have been used or accessed will not be refunded.

Receipt required

PHCC bookstores will only issue a refund if you have the original receipt for the purchase. Save your receipt, without it, you will not receive a refund. No exceptions.